Refund policy

Returns & Refunds

Because our products are made to order specifically for each customer, we generally do not accept returns or exchanges for incorrect size, color, or change-of-mind purchases. Please review product details and sizing information carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery. Include your order number and clear photos showing the issue so we can review it.

If the issue is confirmed, we will work with you to provide an appropriate resolution, which may include a replacement or refund at no additional cost to you.

Lost or Missing Orders

If your order has not arrived within the expected delivery window, please contact us so we can investigate the shipment and determine the appropriate next steps.

Incorrect Size or Color Ordered

Because each item is made to order, we cannot offer returns or exchanges when the incorrect size, color, or product was selected during checkout. Please refer to the sizing information provided on each product page before ordering.

Order Changes & Cancellations

Orders are sent into production shortly after they are placed. If you need to change or cancel an order, contact us as soon as possible. We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once production has begun.

Refunds

Approved refunds will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Questions or Problems With Your Order

We want you to be happy with your order. If something isn't right, please contact Merch By Heady and give us the opportunity to make it right.